Shipping policy
We ship Australia‑wide using trusted courier partners. Our goal is to make every delivery smooth, reliable, and transparent.
Where We Ship From
Most orders are shipped directly from our Australian warehouse.
In some cases — such as when a product is temporarily out of stock locally or when a customer chooses to wait for a fresh batch — your order may ship from our overseas warehouse. Full tracking is provided for all shipments.
Delivery Times
Australian Warehouse:
- Most orders arrive within 3–7 business days, depending on your location.
- Remote or regional areas may take slightly longer.
Overseas Warehouse:
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Delivery typically takes 7–10 business days.
If delivery time is critical, please contact us to confirm current Australian warehouse availability.
Dispatch Times
- Australian orders are packed and dispatched within 1–2 business days.
- Overseas‑warehouse orders are dispatched within 2–3 business days.
You’ll receive a tracking link as soon as your order is on its way.
Tracking & Scan Updates
All orders include full tracking. However, courier scans do not always update while parcels move between depots. It’s normal to see:
- No new scans for several days while the parcel is still in transit
- A sudden update once it reaches the next depot
- A “delivered” scan only at the final hand‑off
If your tracking hasn’t updated for a few days, feel free to contact us — we’re always happy to check with the courier on your behalf.
International Shipping
We ship to select international destinations. Shipping rates and delivery times vary by location and are shown at checkout.
Lost, Delayed, or Delivered‑But‑Not‑Received Parcels
If your parcel appears delayed or shows “delivered” but you haven’t received it:
- Check with household members, neighbours, or building management
- Review your tracking for delivery notes
- Contact us at evsupplyhub@gmail.com and we’ll investigate with the courier
Shipping Costs
Standard shipping is free on all Australian orders.
Need Help?
If you have any questions about your delivery, tracking, or courier updates, email us anytime at evsupplyhub@gmail.com.