Frequently Asked Questions

We’re an online‑first Australian business based in Queensland, shipping nationwide. Our online model allows us to deliver quickly, keep costs low, and support customers across Australia.

You can reach our team via the Contact Us page, email us at evsupplyhub@gmail.com.  We aim to respond within 1 business day.

Most orders arrive within 3–7 business days depending on your location. During peak periods or courier delays, delivery may take slightly longer — but we’ll always keep you updated.

Some couriers do not scan parcels while they are moving between depots. This means you may see:

• No new tracking updates for several days
• A sudden scan once the parcel reaches the next depot
• A “delivered” scan only at the final hand‑off

This is normal courier behaviour and does not mean your parcel has stopped moving. If your tracking hasn’t updated for a few days, feel free to contact us — we’re always happy to check with the courier on your behalf.

Yes — we ship to select international destinations. Shipping rates and delivery times vary by location and are shown at checkout.

Orders are typically packed and dispatched within 1–2 business days. You’ll receive a tracking link as soon as your order is on its way.

Once your order is dispatched, you’ll receive an email with your tracking number. You can follow your parcel’s journey at any time.

Please check with household members, neighbours, or building management first. If you still can’t locate it, contact us and we’ll help lodge an investigation with the courier.

Please lodge an Return Request so we can assess the issue. If a fault is confirmed, we will arrange a replacement or refund. To lodge a Return Request please email our support team at: evsupplyhub@gmail.com

Include the following information so we can review your request quickly:

• Your order number

• The product name

• A clear description of the issue

• Photos or video showing the fault (if applicable)

• Your preferred resolution (refund or replacement)

Providing complete information helps us resolve your request faster.

We aim to respond within 1 business day.

Change‑of‑mind returns are not accepted. We only accept returns for faulty, damaged, or incorrect items.

Yes — all products include a 12‑month Australian warranty. We handle warranty claims directly for fast, local support.

Each product page includes detailed compatibility information, listing supported Makes, Models, and Model Years.

We sell Type 2 (Mennekes) charging cables, compatible with all Type 2 EVs sold in Australia — including Tesla, BYD, MG, Polestar, Hyundai, Kia, Volvo, and more.

Immediately after purchase, you’ll receive an email with a secure download link. You can also access your downloads from your account page.

All eBooks and guides are provided in PDF format, compatible with smartphones, tablets, and computers.

Due to the nature of digital goods, we generally cannot offer refunds once the file has been downloaded. If you have trouble accessing your file, please contact support.

POD items (T‑shirts, mugs, etc.) are custom‑made when you order. Please allow 2–4 days for production, plus standard shipping time.

We accept Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, Google Pay, AfterPay and Shop Pay.