Refund policy
We want you to feel confident shopping with EV Supply Hub. If something isn’t right, we’re here to help.
Our return window is 30 days from the date you receive your item. To request a return, please email us at evsupplyhub@gmail.com.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition you received it
- Unused, unworn, and undamaged
- In its original packaging
- Accompanied by your receipt or proof of purchase
Once your return request is approved, we’ll provide:
- A return shipping label
- Instructions on how and where to send your item
Items sent back without an approved return request cannot be accepted.
You can contact us anytime at evsupplyhub@gmail.com for questions about your return.
Damages & Issues
Please inspect your order upon arrival and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We’ll review the issue and make it right as quickly as possible.
Exceptions & Non‑Returnable Items
Some items cannot be returned, including:
- Perishable goods
- Custom or personalised products
- Personal care items
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you’re unsure whether your item qualifies, please reach out — we’re happy to help.
Digital Products
Due to the nature of digital goods, we cannot offer refunds once a file has been downloaded. If you experience any issues accessing your digital product, contact us at evsupplyhub@gmail.com and we’ll assist promptly.
Print‑on‑Demand (POD) Items
POD items (such as apparel or mugs) are custom‑made when you order. Returns for POD items are assessed case‑by‑case.
Exchanges
If you’d like to exchange an item, the fastest method is:
- Submit a return request
- Once approved, return the item
- Place a new order for the item you want
European Union Customers
If your order is shipped into the European Union, you have a 14‑day cooling‑off period. You may cancel or return your order within 14 days for any reason, provided the item is unused, in original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or rejection.
If approved:
- Your refund will be issued to your original payment method
- Processing typically takes up to 10 business days
- Your bank or card provider may require additional time to post the refund
If more than 15 business days have passed since your refund was approved, please contact us at evsupplyhub@gmail.com.