Refund policy
✅ 30-Day Returns on Eligible Items
✅ Australian Customer Support
✅ Fast Refund Processing Once Approved
✅ Australian Customer Support
✅ Fast Refund Processing Once Approved
We want you to shop with confidence. If something isn't right, we're here to help.
30-Day Returns
Eligible items may be returned within 30 days of delivery. To begin a return, contact us at evsupplyhub@gmail.com.
Return Eligibility
Your item must be:
- Unused and undamaged
- In its original packaging
- In the same condition received
- Accompanied by proof of purchase
Items returned without approval cannot be accepted.
Change-of-Mind Returns
Approved change-of-mind returns are accepted within the 30-day return period. Customers are responsible for return postage costs.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible so we can resolve the issue promptly.
Non-Returnable Items
- Gift cards
- Sale items
- Custom or personalised products
- Perishable goods
- Personal care products
- Hazardous materials or flammable goods
Digital Products
Due to the nature of digital products, refunds cannot be provided once files have been downloaded. If you experience access issues, please contact us and we'll assist promptly.
Exchanges
For the fastest exchange:
- Request a return
- Return the approved item
- Place a new order
Refund Processing
- Refunds are issued to the original payment method.
- Processing typically takes up to 10 business days.
- Your bank may require additional processing time.
Need Help?
Questions about a return, refund or exchange?
📧 evsupplyhub@gmail.com