We are an online-first business shipping Australia wide. This allows us to ship efficiently across the country.

You can reach our team via the Contact Us page, email us at support@evsupplyhub.com.au, or use the live chat widget during business hours (9 AM - 5 PM EST).

Our shipping typically takes 5-10 business days.

Yes, we ship to select international destinations. Shipping rates and times vary by location.

If a return is required, we require you to lodge an RMA to determine the cause of the fault. If a fault is established, we will send a replacement or refund.

Please check Compatibility details on each product page. We clearly list supported Makes, Models, and Model Years.

Most of our cables use the standard J1772 connector (Level 2), which works with all non-Tesla EVs. Tesla owners will need the adapter included with their car.

We sell premium custom-fit mats (3D scanned for precision) as well as high-quality universal options. The product title will specify "Custom Fit" or "Universal".

Immediately after purchase, you will receive an email with a secure download link. You can also access downloads from your account page.

Most eBooks and guides are provided in standard PDF format, compatible with smartphones, tablets, and computers.

Due to the nature of digital goods, we generally do not offer refunds once the file has been downloaded. If you have trouble accessing the file, please contact support.

POD items (T-shirts, mugs, etc.) are custom-made when you order. Please allow 2-4 days for production plus standard shipping time.

We accept Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.